Get in Touch With Us
This page explains how to reach the team behind New Zealand Online Casinos, what we can realistically help with, and where to go instead when your question is about your own casino account. We are an independent comparison site covering online casinos available to players in New Zealand — we do not hold player funds, run games or process withdrawals, so knowing who to contact first usually saves you a day or two.
Email is the fastest way to reach us
Write to us at [email protected]. Every message is read by a person on the editorial team, and we aim to reply within two working days, NZ time. Messages that arrive over the weekend are usually picked up on the next business day.
A few lines of context speed things up considerably. If your enquiry relates to a specific operator, name it. If it relates to a bonus, quote the offer as it was presented to you. If it relates to something we have published, a link or the heading of the section is enough for us to find it.
What to include in your message
- The subject in one line — correction, feedback, partnership, or general question.
- The casino or page involved, if there is one.
- What you expected and what you saw instead.
- Whether you are writing from New Zealand or elsewhere, since eligibility rules differ.
Please do not send us passwords, full card numbers, copies of your ID or bank statements. We never need them, and no legitimate review site will ask you for them.
What we can and cannot help with
| Bring this to us | Take this to the casino's own support |
|---|---|
| A bonus term on our site that no longer matches the operator's page | A bonus that has not credited to your account |
| Feedback on our ranking criteria or review depth | A pending withdrawal or verification hold |
| A factual error about licensing, games or payment methods | A locked or restricted account |
| Suggestions for operators or topics to cover | Disputes over a game result or balance |
| Media, editorial and partnership enquiries | Requests to close an account or set deposit limits |
We cannot intervene in a dispute between you and an operator, release a payment, or influence a verification decision. What we can do is point you at the operator's published complaints process and, where the site is licensed, at the dispute route its regulator provides.
Why contacting the casino directly usually works better
The casinos we review are offshore operators licensed outside New Zealand, and each runs its own support desk. Most offer live chat and email, and live chat is generally the quickest route for anything touching your balance. Before you write, have your registered email address and account username ready — support cannot discuss an account it cannot identify.
When you contact any operator about money, ask three questions in the same message: what stage the request is at, what documents are outstanding, and what the expected processing window is. That tends to produce a more useful reply than a single-line chase.
How we assess the operators we list
Our editorial ratings are researched and verified from publicly available information — licence details, published terms, game libraries, banking pages and support channels. They are our own assessments, not customer-review averages, and no operator can buy a position. We may earn a commission when a reader opens an account through a link on this site, and that commercial relationship does not decide the ranking or the wording of a review. Where we publish a drawback, it stays published.
If you think a rating is wrong, tell us why. Specific, checkable objections change our scores; general complaints rarely do.
Questions about bonuses, before you write
A large share of the messages we get are about welcome offers, and many are answered by the operator's own terms. Headline amounts are the maximum a player could receive across the qualifying deposits described in the offer, not a sum credited on signup. Each of the packages below is stated in the currency the operator promotes, and all of them carry wagering requirements, expiry dates, minimum deposits and maximum cashout rules set by the casino.
| Casino | Headline welcome offer | Editorial rating |
|---|---|---|
| LuckyDreams | Up to $10,000 + 500 free spins | 10.0 |
| VegasNow | Up to $8,000 + 500 free spins | 9.8 |
| LetsLucky | $4,500 + 300 free spins | 9.8 |
| Just Casino | Up to $5,000 + 400 free spins | 9.7 |
| LuckyOnes | Up to $20,000 + 500 free spins | 9.5 |
| Lukki | Up to $4,000 + 300 free spins | 9.5 |
| Play FashionTV | Up to $25,000 + 500 free spins | 9.3 |
| Kingdom Casino | 600% up to $19,000 | 9.3 |
| Betrepublic | 250% up to $3,000 + 200 free spins | 9.1 |
| 22bet | 100% up to € / $ 122 | 9.1 |
Three we are asked about most
LuckyDreams sits at the top of our list and draws the most enquiries, mainly about how its up to $10,000 plus 500 free spins package is spread across qualifying deposits rather than paid at once. It rates highly with us for breadth of pokies and a clearly structured banking page. The limitation worth knowing before you write: a headline of that size only makes sense for a player depositing well above the minimum, and free spins usually arrive in daily batches with their own expiry, so a casual player will not see most of the advertised value.
VegasNow attracts questions about its up to $8,000 plus 500 free spins offer and its live dealer rooms, which are a bigger part of the experience here than the slots-first sites. Its drawback for bonus hunters is a familiar one: live tables typically contribute little or nothing toward wagering, so clearing a welcome package while playing the games you came for can take considerably longer than the terms first suggest.
LetsLucky is the one readers raise when they want a fixed, comprehensible number — $4,500 plus 300 free spins, with less of the tiered structure the larger packages use. That simplicity is genuinely its strength. Against it, the smaller headline means high-stakes players get less matched, and the free spins are usually tied to named pokies rather than a free choice across the library.
If your question is about eligibility for any of these, the operator's terms are the authority, not us. We update what we publish, but offers change without notice and the casino's own page wins every time.
Games, payments and the other things people ask about
We cover the full range these operators offer, and our reviews break it down the way the lobbies do: online pokies, including progressive jackpot titles; table games such as blackjack, roulette and baccarat in RNG form; live dealer rooms streamed with real croupiers; and game show style formats. Alongside the casino floor, several of these brands also run sportsbooks, and some add virtual sports or esports betting. Those sit under different terms — sports bonuses, odds-based rollover rules and separate limits — so a casino welcome package rarely applies to a sports bet, and mixing the two is a common reason a bonus fails to clear.
On money, the practical points to check before you deposit are the same at every site: which NZD-friendly methods are accepted, whether a currency conversion fee applies if the account is held in another currency, the minimum and maximum per transaction, and the withdrawal window once verification is complete. Offshore operators commonly support cards, e-wallets, bank transfer and prepaid vouchers, but the exact list varies by brand and can change — read the banking page on the day you sign up rather than relying on any third-party summary, ours included. Withdrawals are almost always released to the method you deposited with, and almost always held until identity documents are approved.
Age, eligibility and responsible gambling
Online casino play is for adults aged 18 and over. The operators listed here are based offshore and licensed in jurisdictions outside New Zealand, which means New Zealand consumer protection and gambling regulators do not supervise them. Your recourse runs through the operator's complaints process and its licensing authority, so check the licence details and verification link an operator publishes in its site footer before you register.
Every reputable casino offers responsible gambling tools — deposit and loss limits, session reminders, time-outs and self-exclusion. These are set inside your account, not through us; we cannot apply a limit or exclude you from a site. If gambling is causing harm, free and confidential help is available in New Zealand through the Gambling Helpline, which operates around the clock. If you mention a wellbeing concern in your message to us, we will reply with support information and nothing promotional.
Readers sometimes write asking about restrictions elsewhere. Our page on casinos operating outside the UK self-exclusion scheme explains how that separate system works and why it does not apply to players here.
Media, corrections and partnership enquiries
- Corrections — Tell us what is wrong and where. Verified errors are fixed and the page's review date is updated.
- Editorial questions — Ask how we weight licensing, bonus terms, payout speed or game range, and we will explain the reasoning behind a specific placement.
- Operators and affiliates — Introduce the brand, the licence it holds and the markets it accepts. A listing request is assessed on the same criteria as everything else and is never guaranteed.
- Press and research — Include your deadline and publication, and we will do our best to meet it.
Before you hit send
If the answer you need is about a specific operator's account, payment or bonus, the casino's own support team will resolve it faster than we can — try their live chat first. For anything to do with the accuracy, fairness or usefulness of what we publish, we would rather hear from you than not. Reader corrections are one of the main reasons our reviews stay current, and there is no such thing as a message too small to send. Our contact inbox is open, and Henry Campbell and the editorial team will get back to you.